The Flickering Cauldron

Terms & Conditions

Please read our terms and conditions carefully before placing your order. It is advisable to print and retain a copy of these terms and conditions along with your order for future reference. The Flickering Cauldron may change these terms and conditions of sale without prior notice.

Terms of the Contract
These Terms & Conditions of Sale apply to all goods supplied by The Flickering Cauldron; they do not affect your statutory rights.

Any order placed by you for goods advertised on our website is considered an offer by you to purchase the goods in your order. No contract exists between you and us until we have received and accepted your order. Once you have placed and paid for your order, you will receive an automated email confirming this and a receipt. The notification of receipt is not a confirmation of items sent, only that the order has been accepted. You will then receive a despatch confirmation once despatched via email to confirm item has been sent to you.

Description & Price of Goods
We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer's specification. Despite this, a slight variation in items may occur. We provide you where we can with product information on the website. If there is anything, which you do not understand, or if you wish to obtain further information on a product, please contact the Customer Service Team via email: enquiries@theflickeringcauldron.com

Prices on the website are in Pound Sterling and include postage and packaging. We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice.

Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been hugely under priced in error, we will contact you and offer the following three options:
1. Placement of a new order at the correct price of the goods;
2. Cancellation of the whole order, with immediate refund;
3. Cancellation of your order for the miss-priced goods and reconfirmation of your order for the correctly priced goods.
If you do not choose one of the three available options within 3 days, your order will be cancelled. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.

In the unlikely event we discover that your item/s are out of stock, we will email you to inform you of delivery date, if unacceptable we will cancel your order or remove said item/s from your order and any payment received from you with respect to the cancelled item, will be credited back to your original method of payment. We will endeavour to make sure this does not occur, but can happen from time to time.

Payment
No goods will be dispatched until payment has been made in full, and all funds have cleared. If your payment fails your order will be cancelled. All payments are made through PayPal and is in GBP (Pound Sterling) which is the accepted payment currency.

Delivery
Delivery will be made to the address specified through our checkout when you complete your order. Dispatch is 1-2 working days from your order confirmation; this may increase through busy times, but a warning notification will be issued before order confirmation. It is our aim for all orders to be delivered within 3-5 working days of dispatch.

UK Mainland Postage & Packaging is included in your price and delivery is by Royal Mail standard second-class post.

If you order has not arrived within 7 days of dispatch, please email us at enquiries@theflickeringcauldron.com, with your order number to let us know. If your order has not arrived within 17 working days Royal Mail would consider this a failed or lost delivery and we would submit a claim with them while re-sending your goods. If you think your order is late or lost please check with your local sorting office before emailing as a large percentage of delayed mail is awaiting collection, without a note or card been left at the household. We cannot do this on your behalf as the sorting office will only tell the addressee whether they have mail waiting and we cannot refund or replace goods until this has been checked. International orders will incur additional charges and additional delivery times, Please enquire before you order.

For courier deliveries - For all courier deliveries, postage & packaging are included in your price.

You will be informed of courier delivery on confirmation of your order, someone will need to be available to receive the delivery between 7.30am and 8.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, or no safe place to leave parcel a calling card will be left asking you to contact them directly to arrange a re-delivery.

Your Right of Cancellation
You have the right to cancel your order with The Flickering Cauldron at any time up to 7 days after receipt of your goods, in line with your statutory rights. To cancel your order you must advise us in writing, either by post, by email or by using the Contact Us page of the website.

Should you wish to cancel your order after the goods have been dispatched to you, you will be responsible for returning the goods to us within 17 days, at your own cost, unless the goods are faulty or miss-described. Please follow out returns procedure (see condition 10 below)

Refund Policy
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid your order. The refund amount will be the total amount you have paid for the particular order or arranged amount. Please note: It is your responsibility to advise us of any changes to your PayPal email address.

Warranty
Any products supplied with a warranty will normally have a 6 months manufacturer's warranty period from the date the goods were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.

Please note; the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party use, otherwise than in accordance with its intended uses. Consumable items (e.g. batteries) are not covered for physical defects in accordance with the terms above. Consumable items (e.g. batteries) are not covered for replacement during 'normal use'

Faulty Items
If an item is faulty we may need returning for us to look at or return to our supplier. We will cover any postage costs incurred by you should this be the case.

If you receive goods that are faulty or incomplete or arrival, you must notify us within 48 hours of receipt of the item in writing (by post, email or by using the Contact page on the website).

We do not cover faults caused by your own accident, neglect, misuse or normal wear and tear. Consumable items, such as non-chargeable batteries will be replaced if found to be inoperative on delivery. Consumable items (e.g. batteries) are not covered for replacement during 'normal' use.

Some items (excluding silver jewellery) will only require photographic evidence of any visible faults instead of a return. This will be ascertained on an item-to-item basis and you will be informed on notification. A new item will be sent direct to you if this is the case once the photographic evidence has been accepted.

When products are returned as faulty, the fault will be verified and a replacement item will be sent to you within 5 working days at no additional cost to you.

If, for any reason, we are unable to replace the faulty item (for example, due to being out of stock or discontinuation), you will be offered a choice of a substitute alternative product or a full refund for the faulty item.

If the goods you have returned are found not to be faulty, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

Please follow out returns procedure (see condition 10 below)

Item(s) Damaged on Arrival
We will always do our utmost to ensure your goods get to you in excellent condition, but occasionally we do suffer the odd items getting damaged in transit. In this event, you will need to notify us in writing to either enquiries@theflickeringcauldron.com or via post or by using our Contact Us page on the website. You will need to notify us within 36 hours of receiving your goods.

We do not cover damages caused by your own accident, neglect, and misuse.

Most items (excluding silver jewellery) will only require photographic evidence of any visible damage instead of a return. This will be ascertained on an item-to-item basis and you will be informed on notification. A new item will be sent direct to you if this is the case once the photographic evidence has been accepted.

When products are returned as damaged, the damage will be verified and a replacement item will be sent to you within 5 working days at no additional cost to you.

If, for any reason, we are unable to replace the damaged item (for example, due to being out of stock or discontinuation), you will be offered a choice of a substitute alternative product or a full refund for the faulty item.

If you are asked to return the damaged goods and the goods are found, not to be damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

Please follow out returns procedure (see condition 10 below)

Returns Procedure
Please note, as stated in condition 8 and 9, in the event of an item being damaged or faulty, contact must be made as per condition to ourselves in writing and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery) rather than a return.

All other returns Items should be returned in their original packaging and 'as new'.

For all returns our address is:

The Flickering Cauldron
Homeleigh
Milton On Stour
Gillingham
Dorset
SP8 5PX

From time to time, we ask you to return your faulty or damaged product direct to the manufacturer or supplier as per their instruction. We will advise you of this and the appropriate address to send it to you at the time.

Before returning any items, you must inform us of the reason for the return, quoting your original order number, name and full address.

For all returns please make sure you get a receipt of proof of postage or tracking details in the event of an item not arriving back to us.

Data Protection
The Flickering Cauldron will take all reasonable precautions to keep the details or your order and payment safe and secure. However, unless The Flickering Cauldron is negligent, we will not be liable for unauthorised access to information supplied by you.

The Flickering Cauldron will NOT supply your details to any third party.

Images
All though all effort is made to update product images on a regular basis product images are for illustrative purposes and may differ from the actual product. Please note there will be variations in colours pertaining to products manufactured from natural materials (e.g. Soap Stone).

No replacements will be made if a customer is dissatisfied with the colour of a soapstone product as soapstone can vary from any colour between pink and black. If a customer wishes to return a soapstone item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

No replacements will be made if a customer is dissatisfied with the colour of any product, which is listed as having varying colours in the description. If a customer wishes to return a varying colours item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

Governing Law & Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Protecting Your Security
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Placing An Order
By placing an order with The Flickering Cauldron you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site. The contract of the sale is bound by the terms laid out in this document.

Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items is available upon request. Our suppliers highly recommends that end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.

Misuse of Goods
Cosmetic Use Disclaimer
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site. Ancient Wisdom Drop Shipping will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.